If you would like to place an order, please visit our website www.thekoozy.com.

-Select your desired item and click Add to bag. Once you've added all desired items, it's time to check out.

-Sign into your account or, if you've not yet created one, continue via guest checkout.
 

Enter your address, payment method and delivery details to place your order. We will confirm the order and it will be carefully prepared by our team. Your order will be sent to you from Spain, and you will receive an update on the delivery progress to your email address.

Orders are processed from Monday to Friday during working hours. Shipping will normally take 3-9 business days.

Please contact us at hello@thekoozy.com for any special circumstances in which you require our assistance.

If your order has not arrived, please check your tracking details which you can find in your shipping confirmation email. If it was not possible to deliver, the courier will make another attempt to redeliver on the following working day.

If you are unable to locate the package, please first contact the carrier directly. If it was not possible to find information, reach out to us by sending an email to hello@thekoozy.com.

Please check your junk mail.

If you still need help finding your order confirmation, please email us at hello@thekoozy.com. Please include the following information:
 
-Email address
-Your name
-Contact number
-The last four digits of the card number that was used to place the order.

If you have received what you believe to be a faulty item, or there is a missing item, please contact as soon as possible our Customer Care Team at hello@thekoozy.com, with the following information:

-Order number
-Digital description of the fault
-Details of the missing item
-Invoice associated with the purchase.

If you wish to return the items purchased, please contact our Customer Care Team at hello@thekoozy.com within 14 days of your purchase. We will confirm receipt of your e-mail within a reasonable time to authorise the return process.

Once the return is processed you will receive an email update. The refund process will typically take 10 business days from the day we receive your return at the warehouse.

If for any reason you are not satisfied with the items purchased on our website, you have 14 days from the date of the order to return it. All the returns and exchanges (within the same category of product; subject to availability) are free of charge.

The items returned must be undamaged, in their original condition, including packaging and tags. Any altered or used items will not be accepted and sent back at the sender’s cost. We cannot be held responsible for any missed returns.

All orders are free of shipping and duties charge.
 
On average, depending on the delivery address, the shipping will take 3-9 working days after your order has been accepted. Our business days are Monday to Friday.
 
The KOOZY cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the courier.

Mainly UPS.

The KOOZY values your support. Please contact us with any questions or feedback at hello@thekoozy.com. The KOOZY business hours are between 9am to 5pm Monday to Friday (WET).

Our Privacy Policy can be accessed on www.thekoozy.com website by the way of the Privacy Policy link. The Privacy Policy should be regarded as part of our Terms & Conditions.

When making the payment, you will be provided with several payment options. The KOOZY accepts the following payment methods:

• Visa
• Master Card
• American Express
• PayPal
• Union Pay
• Apple Pay
• Google Pay
• Maestro
• Shop Pay
• Klarna

We are constantly working on expanding the payment methods provided.

You will be charged when your data is verified. You may have 30 minutes to cancel your order. If your card is not authorised, no charge will be made, and you will receive a notice of the payment has not been accepted and requesting you to try another payment method.

We keep your personal data private and confidential and only share it with your consent or if legally permitted to. For further details, please check our Privacy Policy.

For updates on restocking and future product launches, please subscribe to our newsletter and/or follow us on Instagram. If you have any special request, please contact our Customer Care Team at hello@thekoozy.com.

All our products are made in Europe.

All our clothing line is packed in 100% biodegradable and compostable polymailers; our delivery packaging is FSC® certified; our dust bags are made with organic cotton.